All model kits are packed by human hands, unfortunately this means we make a mistake and a package is shipped out with a mispack. Because of this we have a no questions asked policy for supplying replacements and ship them as soon as possible. I can't promise a player will never have a mispack but I can promise we will fix it.

If you have been waiting over 2 weeks for a replacement drop me an email at frontdesk@privateerpess.com ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it. ) and put Attn:Adam in the title and I will be sure to give your message attention right away. I can also be reached by phone at 425.643.5900 ex100, my office ours are 6:30 or you can send me a PM here on the forums.